“ In 2010, the World Travel & Tourism Council (WTTC) reported the total GDP contribution of Malaysia’s tourism industry at a sizeable 11.8% with RM124 billion. In 2016, projected figures show a total contribution of 13.5% with RM 163 billion to the overall nation’s GDP figures and employment rates have followed the same vein. This year, the tourism industry in Malaysia—including hospitality, transport, and retail—has contributed an estimated 12.0% to the nation’s employment so far, with 1.66 million jobs.
The growth of tourism in Malaysia is matched by an increased demand on hotels, and subsequently, increased supply of rooms throughout the country—as much as 81% from 2010 to 2015.
Notwithstanding, the hospitality sector in Malaysia continues to receive considerable investment—from the opening of 20th Century Fox World Genting to the upcoming Hard Rock Hotel Desaru Coast, a 365-room hotel/waterpark/golf resort, both scheduled for late 2017.
Now, even greater pressure on HR professionals in the hospitality industry to strengthen their talent management strategies and employer brands now, so that they can stay ahead of the competition for the best talent and motivate their current employees to stay and strive.”
THE ART and SCIENCE of SALES
Selling without a process are like fishing with a rod and reel instead of a net. You’ll catch some, but it takes more work and time. A proven process delivers consistent results. Your sales philosophy focuses on increasing business by building relationships and helping buyers become more successful. A structured and consultative selling approach creates win?win outcomes for salespeople, buyers, and their respective organizations
SPARK The CUSTOMER’s ENGAGEMENT
The most successful business grows and develops valuable relationship with its customers. Spark The Customer’s Engagement in Hospitality is designed to maintain and enhance customer service standards. Providing exceptional customer service is essential in today’s market. Our programme reinforces service skills for improving and sustaining an outstanding service level.
CERTIFICATE of FOOD HANDLING and PROFESSIONAL F&B SERVICE
The vast increase in the number of Restaurants and hotels in Malaysia is making the industry very competitive. Understanding of customer expectation is a prerequisite for delivering superior services. Participants will get a Certificate of Food handling by the Ministry of Health (MoH).
THE ESSENTIALS OF HOUSEKEEPING
Housekeeping in hospitality is an important aspect in Hotel and Travel Industry. In this course, one will learn the dimensions of Housekeeping Management and explore how development practices are becoming essential for this skill. As part of continuous improvement program in management skill, this course is widely considered as one of the effective program for individuals who are seeking to enhance their ability to lead and influence constructive changes for Housekeeping Management
THE ESSENTIAL of FINANCE in HOUSEKEEPING
The objective of this demystify every?day Housekeeping related operational finance and to develop participants’ confidence and professional know- how when dealing with the financial management of their department. The workshop explains in simple and clear language the different budgets an Assistant Housekeeper deals with, the structure, reading and analysis of a Profit and Loss (P&L), and offers many tips and tools on how to save and control departmental costs.