With poor mental health statistics on the rise in Malaysia, challenges like stress, anxiety, depression, burnout, and insomnia occur daily in the office, costing organisations billions in absenteeism, presenteeism, and staff turnover. Psychological First Aid (PFA) provides a vital framework to create a safe environment for employees. This intensive two-day programme equips individuals with non-intrusive, compassionate skills to stabilize distraught colleagues, address immediate concerns, and effectively link them to external professional resources.

What You Will Learn

Compassionate Crisis Intervention for Teams

Upon successful completion of this programme, participants will be able to:

• Establish Compassionate Connections: Connect with distressed individuals in a non-intrusive, supportive, and culturally aware manner.

• Calm and Stabilise Employees: Comfort and orient emotionally overwhelmed or distraught colleagues, enhancing immediate emotional and physical safety.

• Assess Immediate Concerns: Identify immediate needs, gather relevant information appropriately, and support adaptive coping strengths.

• Master the WHO 3L Model: Practicalise the World Health Organisation's framework to effectively Look for solutions, Listen to cues, and Link individuals to professional services.

• Utilise Social Support Networks: Connect employees swiftly to essential social support networks and external mental health practitioners.

Who Should Attend?

Building First-Responder Mental Support

This programme is designed for individuals who want to act as the frontline psychological support system within their workplace, including:

• Designated Mental Health First Responders and Peer Supporters

• Human Resource Managers and Employee Welfare Officers

• Team Leaders and Managers dealing with high-stress environments

• OSH Committee Members looking to add psychological safety to physical safety

• Any employee wanting to learn basic helping skills to assist colleagues in distress

Programme Details

• HRD Corp Claimable.

• Duration: 2 Days (14 Hours)

• Delivery Mode: Face-to-Face

• Learning Methodology: Lectures, Group discussions, Case Studies, Role Play, and Demonstration